3 ms·

Not sure of the structure in Japan and China, but US 7-11s are franchised and thus the individual owners have a huge effect on the base level of service and upk

Not sure of the structure in Japan and China, but US 7-11s are franchised and thus the individual owners have a huge effect on the base level of service and upkeep. There are many stereotypes that it wouldn’t be appropriate to get into here, but the quality of individual stores can vary a lot. They are also known as a place to buy huge sodas, tobacco, and energy drinks, but many other convenience stores also provide those.

yamakadi 2y ago
They are franchised here as well, although the holding company owns multiple stores. The overall quality, including the operating hours to the chagrin of the franchisees, is ruthlessly maintained through their contracts and lawsuits though. https://www.japantimes.co.jp/news/2022/06/24/business/seven-eleven-lawsuit-ruling/ https://www.japantimes.co.jp/news/2022/06/24/business/seven-... The US contracts might be more relaxed or the holding company might not have enough control due to the sheer size of the US market. In Japan, most stores get deliveries more than twice a day, have inspectors show up unannounced, need to make daily reports in some cases, etc. Not much room for leeway.