This sounds intuitive, but isn't true in my experience. It's a natural consequence of aggressive dialing with a limited pool of agents. See my sibling comment:

This sounds intuitive, but isn't true in my experience. It's a natural consequence of aggressive dialing with a limited pool of agents. See my sibling comment: https://news.ycombinator.com/item?id=40882163 https://news.ycombinator.com/item?id=40882163