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Don’t host anything important on Hetzner, as they’re cheap they get a lot of questionable users, and their systems are tuned to null route anything that looks r

Don’t host anything important on Hetzner, as they’re cheap they get a lot of questionable users, and their systems are tuned to null route anything that looks remotely suspicious or high-volume to their hair-trigger network monitoring and DDoS protection. And then you’re at the mercy of whatever support agent decides to look at your ticket and that can take days. Use literally anyone but Hetzner is my advice.

matdehaast 2y ago
I've been using it for years with high bursty loads from users. Never had an issue with network stuff between my user and hetzner....
throwAGIway 2y ago
I disagree, the support is very responsive. Try to let them know in advance about your plans and you will be fine.
js4ever 2y ago
I disagree, at my company (elest.io) we have several thousands VMs with Hetzner and reliability is very comparable to AWS from our internal stats. In case of DDOS attack we get notified and can discuss with their team. Also support is competent and quick. We usually get an answer in few hours most of the time.
- hipadev23 2y ago
  I’m glad you’ve had a positive experience, maybe it’s the usage level that grants you that treatment. As a one-time new client I had the worst possible experience with them: null routed my game server on launch day, very slow to respond support team, and effectively held my server hostage for 3 days. I guess I needed to inform them I was intending to use the server I paid for? Took my data and never returned.
itake 2y ago
there is no way Hetzner is worse than fly for uptime. Fly has deleted my db, taken servers offline for hours, and expired tls certs for hours without telling me.
- hipadev23 2y ago
  Absolutely not defending fly.io. OP is migrating off fly and in my personal experience, Hetzner is not a good option. Maybe OVH, AWS, GCP, Azure, Render, Digital Ocean, or linode.
  - itake 2y ago
    I haven't heard bad things about DO in a long time, but a few years ago they deleted customer data in their cloud storage solution.
scandox 2y ago
Years of excellent uptime with Hetzner here. Almost decades.
theallan 2y ago
Adding another one to say that I've only have a positive experience with Hetzner so far. 6 months in, and 4 machines. All doing fine.
hstaab 2y ago
Hetzner has been fantastic for us for many reasons. I’m not convinced the problems you ran into are Hetzner specific.
- hipadev23 2y ago
  How is it you can have a good experience, and yet my negative experience somehow doesn't qualify and you're insinuating the issue is with me, and not Hetzner? https://www.trustpilot.com/review/hetzner.com https://www.trustpilot.com/review/hetzner.com <-- There are a large number of both 5-star and 1-star reviews with almost nothing in the middle.
  - tptacek 2y ago
    This happens with every provider. One thing you're seeing is just that people with 5- and 1- star reviews have a lot of motivation to post reviews. People tend not to be motivated by "meh it's fine" feels.
    - deleted 2y ago
      [deleted]

matdehaast 2y ago

I've been using it for years with high bursty loads from users. Never had an issue with network stuff between my user and hetzner....

throwAGIway 2y ago

I disagree, the support is very responsive. Try to let them know in advance about your plans and you will be fine.

js4ever 2y ago

I disagree, at my company (elest.io) we have several thousands VMs with Hetzner and reliability is very comparable to AWS from our internal stats. In case of DDOS attack we get notified and can discuss with their team. Also support is competent and quick. We usually get an answer in few hours most of the time.

hipadev23 2y ago
I’m glad you’ve had a positive experience, maybe it’s the usage level that grants you that treatment. As a one-time new client I had the worst possible experience with them: null routed my game server on launch day, very slow to respond support team, and effectively held my server hostage for 3 days. I guess I needed to inform them I was intending to use the server I paid for? Took my data and never returned.

itake 2y ago

there is no way Hetzner is worse than fly for uptime. Fly has deleted my db, taken servers offline for hours, and expired tls certs for hours without telling me.

hipadev23 2y ago
Absolutely not defending fly.io. OP is migrating off fly and in my personal experience, Hetzner is not a good option. Maybe OVH, AWS, GCP, Azure, Render, Digital Ocean, or linode.
- itake 2y ago
  I haven't heard bad things about DO in a long time, but a few years ago they deleted customer data in their cloud storage solution.

scandox 2y ago

Years of excellent uptime with Hetzner here. Almost decades.

theallan 2y ago

Adding another one to say that I've only have a positive experience with Hetzner so far. 6 months in, and 4 machines. All doing fine.

hstaab 2y ago

Hetzner has been fantastic for us for many reasons. I’m not convinced the problems you ran into are Hetzner specific.

hipadev23 2y ago
How is it you can have a good experience, and yet my negative experience somehow doesn't qualify and you're insinuating the issue is with me, and not Hetzner? https://www.trustpilot.com/review/hetzner.com https://www.trustpilot.com/review/hetzner.com <-- There are a large number of both 5-star and 1-star reviews with almost nothing in the middle.
- tptacek 2y ago
  This happens with every provider. One thing you're seeing is just that people with 5- and 1- star reviews have a lot of motivation to post reviews. People tend not to be motivated by "meh it's fine" feels.
  - deleted 2y ago
    [deleted]