One delayed follow-up thought here: Redesigns almost always result in a decrease in metrics/KPIs. The redesign just lacks the learned improvements that were ba

One delayed follow-up thought here: Redesigns almost always result in a decrease in metrics/KPIs. The redesign just lacks the learned improvements that were baked into the old product. So, the initial launch almost always seems like a failure - and requires leadership to expect this dip before problems can be patched.