Most users are unaware that there are UI standards, and have no basis for comparison. They use Google to help them figure out how to use apps, and take hand-wri

Most users are unaware that there are UI standards, and have no basis for comparison. They use Google to help them figure out how to use apps, and take hand-written notes on how to find the things that they need. Once they figure out the functions in an UI that they need, they just pray that it doesn't change. The average user experience is horrific.