Big issue indeed, and I think it's more generally documentation. I believe someone needs to be in charge of the documentation and have dedicated time for this.

Big issue indeed, and I think it's more generally documentation. I believe someone needs to be in charge of the documentation and have dedicated time for this. Other issues this person would need to make sure: - keep a good structure - avoid duplicated stuff - avoid orphaned content This can also be partially addressed by adding a mandatory step to update the documentation when performing tasks that require documentation. I believe documentation with some stale stuff is be better than no documentation at all though. Imperfection needs to be tolerated.