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At work we use a chatbot trained on our docs, it’s pretty good and sees lots of usage. Of course people can also just read the docs, but many prefer the bot.
by portaouflop 2y ago
At work we use a chatbot trained on our docs, it’s pretty good and sees lots of usage.
Of course people can also just read the docs, but many prefer the bot.
- aenis 2y agoSame here, but adoptoion is a challenge. People tend to stop using it after the first instance of a bullshit answer - they lose trust completely. Which is, seemingly, inevitable.
- falcor84 2y agoWhy is it inevitable? I think that the proper way to model it is as a multi-armed bandit - a bad response from an agent should reduce your likelihood of using it again but not to zero. If users have sufficiently good alternatives, I expect usage of the AI agent would drop down, but it seems to me that the other options are generally worse (and often similarly likely to give bullshit answers), such that users will over a long timeframe would settle on a relatively high likelihood of using the AI.