If "implementing AI" means implementing yet another chatbot, I'm happy they are not using it. One of the banks I use, just added a chatbot as default option whe

If "implementing AI" means implementing yet another chatbot, I'm happy they are not using it. One of the banks I use, just added a chatbot as default option when you contact support: I'm planning to move to another bank. When I have a real problem I want to speak with a human, not with a bot. I do use AI stuff for other tasks, but I don't want it to replace real customer support.