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I paid for college working as an Order Entry operator for a division large office supplies store (you know, the kind of place where you go when you want to buy
by patio11 14y ago
I paid for college working as an Order Entry operator for a division large office supplies store (you know, the kind of place where you go when you want to buy paper and... staples). We got a memo from the CEO every couple of months. I can quote the most memorable one in it's entirety:
[Grainy photograph of photocopied email with effusive praise from the Purchasing Director at a Midwestern life insurance company, which had just opened a $300,000 a year account with us, about his purchasing experience with $COMPANY.]
Bob is talking about the $22.69 order he made of balloons for his daughter's birthday. Treat every order like Cindy treated that one. Keep up the good work. -- CEO
- lifeisstillgood 14y agoIsn't it likely that is the only order that CEO ever made personally? And he happened to catch Cindy on good day? My only takeaway from this is if you want orders to be taken from CEOs by pleasent happy people, hire pleasant, happy people to work for you. Is that what you meant?
- patio11 14y agoSorry, wasn't clear, let me elaborate: prior to the Director of Purchasing at $CUSTOMER deciding to award $COMPANY a $300,000 a year account, Bob Smith (who happens to be DoP at $CUSTOMER when not doting on his daughter) was in a bind with regards to shipping time frames on birthday balloons, and Cindy (a lovely lady who makes $10.50 an hour and whose good days were best described as "the ones ending in Y") overrode the computer's heuristics for shipping methods, shipped $25 of balloons in a $50 envelope, and called the warehouse personally to make sure it ended up on the very last van for delivery in time for the birthday the following day. Working in seasonal order entry is a very cruddy job, by the way, but I'll give it to $COMPANY: they genuinely believed and practiced all the words that everyone repeats about customer satisfaction.
- lifeisstillgood 14y agoThank you. Now the world would be a fairer place if 10.50 an hour could be supplemented with x% of 300,000