3 ms·
Small companies can afford to do this much better than big ones, since they're often doing it in house. "White Glove" customer support is one of the few things
by jasonkester 14y ago
Small companies can afford to do this much better than big ones, since they're often doing it in house. "White Glove" customer support is one of the few things you can do to beat the big guys when you're first starting out.
Joel said it best: Remarkable Customer Service, as in service so good that people actually remark about it.
http://joelonsoftware.com/articles/customerservice.html http://joelonsoftware.com/articles/customerservice.html
- pacaro 14y agoThe first software company I worked for (approx 15 employees) had a system where the devs each spent one day every two weeks on the support desk (we also had a full time support person). We probably scored 1/12 on the Joel test[1], but we definitely knew our customers pain points - the insight I gained from the delta between my understanding of a product and a customer's understanding of the same product has been invaluable. [1] http://www.joelonsoftware.com/articles/fog0000000043.html http://www.joelonsoftware.com/articles/fog0000000043.html