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There are 2 types of troublesome customers, ones that need extra help using your product and ones that want you to bleed (i.e. they want free stuff or competito
by epoxyhockey 14y ago
There are 2 types of troublesome customers, ones that need extra help using your product and ones that want you to bleed (i.e. they want free stuff or competitors that want you to lose).
I love customers that need extra help because I discover all kinds of things that can be improved with my products and I usually gain insight into a whole demographic that I didn't previously understand.
- shinratdr 14y ago> I love customers that need extra help because I discover all kinds of things that can be improved with my products and I usually gain insight into a whole demographic that I didn't previously understand. This is a great attitude, and unfortunately quite rare in the dev community. It's very difficult to see what is cumbersome about a UI if you have been navigating cumbersome UIs your entire life.
- shinratdr 14y ago> I love customers that need extra help because I discover all kinds of things that can be improved with my products and I usually gain insight into a whole demographic that I didn't previously understand. This is a great attitude, and unfortunately quite rare in the dev community. It's very difficult to see what is cumbersome about a UI if you have been navigating cumbersome UIs your entire life.
- pnathan 14y agoYeah, some customers are really not going to be happy, ever. Ever. They will leech you for all you're worth. But then there are Bobs.