The is only 1 reason for me: slack connect. Whenever I sign up a new customer, they get a slack channel where they can talk with our team. By far the best way

The is only 1 reason for me: slack connect. Whenever I sign up a new customer, they get a slack channel where they can talk with our team. By far the best way to do this is to connect our slacks. With anything else they'd have to log in to another system or download a new client which means it won't happen. I would love to try any of the other open source improved chat solutions out there. But the network effect, alone, keeps me on a paid plan.