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The people who care that it's a Heroku issue not app issue (hint: not many) have probably already heard about the Heroku outage. Everyone else will be confused
by tlrobinson 14y ago
The people who care that it's a Heroku issue not app issue (hint: not many) have probably already heard about the Heroku outage.
Everyone else will be confused about what the hell this "Heroku" thing is.
That said, if they don't use appropriate error codes (maybe 502 or 504 for Heroku issues and 503 for app issues?) they should. But I don't think error messages should mention "Heroku" by name.
- _delirium 14y agoI think that's true with Heroku, but gets less true as providers get bigger. If you tell a user that your service is temporarily down "because Google is down", even a lot of regular people will know what that means, and not really blame you for it.
- seanp2k2 14y ago>"and not really blame you for it" Delusional. If it's down, it's done, and unless your product is a developer tool, >99% of people won't care why.
- deleted 14y ago[deleted]
- _delirium 14y agoSo far my evidence suggests that that's incorrect. I suspect it's because a lot of people think "Google" is synonymous with "the Internet", though.
- Goladus 14y agoNot necessarily true, especially if your customers are management types looking to lay on the blame as thick as possible wherever they find it, and will terminate a relationship if they believe the service-provider is incompetent. For those kinds of customers, they may understand what Heroku is and why their vendor is using it and will definitely make at least some distinction about outage fault.