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Apparently my account was banned on Anthropic Sonnet after a "Automatic review". I'm 100% sure i did not make any "unsafe" queries, I've litterally only briefly

by dagaci 2y ago

Apparently my account was banned on Anthropic Sonnet after a "Automatic review". I'm 100% sure i did not make any "unsafe" queries, I've litterally only briefly tested and that was weeks ago. +1 OpenAI Subscription -1 Anthropic Sonnet->sudden-death-automatic-review-system

bl4ckneon 2y ago
I had that too, no explanation, no response via email support, nothing. I can't give money to them knowing my account can just get banned at anytime while I might have an active subscription going on.
andhuman 2y ago
Mine too! And I didn’t even get to use it once. I’ve filled in the form, let’s see if they lift the ban.
namanyayg 2y ago
You may be able to create a new account from a different email?
- deleted 2y ago
  [deleted]
- dagaci 2y ago
  Accounts are tied to your phone number.
  - whywhywhywhy 2y ago
    Which are locked to the first account verified with them.
  - newscracker 2y ago
    So when someone lets (or has) their phone service get disconnected and the company recycles that phone number shortly, the person who then gets this phone number is out of luck if they want to use Claude?
rfoo 2y ago
You can fill the form here: https://support.anthropic.com/en/articles/8241253-trust-and-safety-warnings-and-appeals https://support.anthropic.com/en/articles/8241253-trust-and-... and eventually you get unbanned. Unfortunately, by the time Anthropic's next model is out you are likely to be banned by an "automatic review" again. At least that's my experience.
bluerobotcat 2y ago
I was banned too. I filled in the form 2-3 times already, but I never heard back from them. My working theory is that I was banned due to using a VPN (Mullvad) with a location set to Europe, at a time when Europe users were not allowed to use the app. I wasn’t actually in Europe, to be clear, but I live in a country where even WhatsApp voice calls are blocked and so I routinely have my VPN turned on. The country I live in is officially supported by Anthropic, and so is Europe these days, so it’s quite frustrating that they won’t unban me. I can’t use ChatGPT and Perplexity either when I have my VPN turned on, but at least they don’t ban my account. Fortunately, Poe is VPN friendly.
- whywhywhywhy 2y ago
  Their support sucks tbh, months ago I used my phone number with my work gmail and wanted to move it to my personal gmail (phone numbers can only be used on one account for some reason) to subscribe, never got a response to the request.
cube2222 2y ago
Had the same issue, filled out the form others linked, didn’t hear back via email, but my account was unblocked after ~3 days.

by dagaci 2y ago

bl4ckneon 2y ago

I had that too, no explanation, no response via email support, nothing. I can't give money to them knowing my account can just get banned at anytime while I might have an active subscription going on.

andhuman 2y ago

Mine too! And I didn’t even get to use it once. I’ve filled in the form, let’s see if they lift the ban.

namanyayg 2y ago

You may be able to create a new account from a different email?

deleted 2y ago
[deleted]
dagaci 2y ago
Accounts are tied to your phone number.
- whywhywhywhy 2y ago
  Which are locked to the first account verified with them.
- newscracker 2y ago
  So when someone lets (or has) their phone service get disconnected and the company recycles that phone number shortly, the person who then gets this phone number is out of luck if they want to use Claude?

rfoo 2y ago

You can fill the form here: https://support.anthropic.com/en/articles/8241253-trust-and-safety-warnings-and-appeals https://support.anthropic.com/en/articles/8241253-trust-and-... and eventually you get unbanned. Unfortunately, by the time Anthropic's next model is out you are likely to be banned by an "automatic review" again. At least that's my experience.

bluerobotcat 2y ago

I was banned too. I filled in the form 2-3 times already, but I never heard back from them. My working theory is that I was banned due to using a VPN (Mullvad) with a location set to Europe, at a time when Europe users were not allowed to use the app. I wasn’t actually in Europe, to be clear, but I live in a country where even WhatsApp voice calls are blocked and so I routinely have my VPN turned on. The country I live in is officially supported by Anthropic, and so is Europe these days, so it’s quite frustrating that they won’t unban me. I can’t use ChatGPT and Perplexity either when I have my VPN turned on, but at least they don’t ban my account. Fortunately, Poe is VPN friendly.

whywhywhywhy 2y ago
Their support sucks tbh, months ago I used my phone number with my work gmail and wanted to move it to my personal gmail (phone numbers can only be used on one account for some reason) to subscribe, never got a response to the request.

cube2222 2y ago

Had the same issue, filled out the form others linked, didn’t hear back via email, but my account was unblocked after ~3 days.