"11,000 desk-based and frontline workers" Software? Devs? Sales? Accountants? This seems like pretty broad category. But also, if such a broad category is

"11,000 desk-based and frontline workers" Software? Devs? Sales? Accountants? This seems like pretty broad category. But also, if such a broad category is having burnout, across countries and cultures, then maybe that is indicating some larger problems?