I completely disagree. The more you hand hold the users, the less they'll try. You have to half-ass and close some tickets and make them reopen. If they don't g

I completely disagree. The more you hand hold the users, the less they'll try. You have to half-ass and close some tickets and make them reopen. If they don't get any pushback or frustration from not following protocol, they'll continue to do it. Any decent manager should understand and have your back on those kind of requests.