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Did you read the whole article? Because it turns out the manager just starts giving away the coffee for free, so whatever numbers somebody was pulling from the
by zug_zug 2y ago
Did you read the whole article?
Because it turns out the manager just starts giving away the coffee for free, so whatever numbers somebody was pulling from the sales system were obviously incorrect.
The problem with "running numbers" like so many other metrics is that they are usually run by MBA types who have a weak grasp of math and don't really understand the customers' psychology (often work in corporate offices that are nowhere near the stores).
- hnthrowaway0328 2y agoYes I read the whole article. I don't see what's wrong here. The revenue didn't match so the manager changed practice. It's still running numbers.
- CapcomGo 2y agoBecause this short-sighted revenue focus is what leads to customer loyalty plummeting.
- ThunderSizzle 2y agoCorporate probably doesn't know the manager started giving out free coffee, so the next time they look at numbers, Corporate won't be able to ever see a difference except that they weren't selling cups of coffee anymore