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Ideally, success of customers should mean success of company but the incentives are wildly misaligned here. It seems perfectly "okay" from the company perspecti
by noufalibrahim 2y ago
Ideally, success of customers should mean success of company but the incentives are wildly misaligned here. It seems perfectly "okay" from the company perspective since they are in it to make money but doing that by telling their customers to "leave because we got acquired and no longer care about what we sold you last week" is really harsh.
- Maxatar 2y agoIf you're a corporate customer, then you take that risk when you sign up for a month to month contract. Now usually a month to month works very well for you, but it is a risk you accept. A lot of corporate customers will seek longer term contracts, a year or even longer, so they can lock in a price and various service guarantees. Even in the case of this acquisition it's only customers on a month to month plan that have to migrate by September, customers on a long term contract will continue to have access and support for the duration of their contract.
- CapcomGo 2y agoSure but all of their contract customers still need to find a replacement
- jjmarr 2y agoIf you want a service guarantee for longer than 1 month don't sign a contract for 1 month at a time. If you want a guarantee of more time to transition you are expected to pay for the privilege.
- noufalibrahim 2y agoMakes sense. Thanks.