> most customers don't care enough about the service or the cause for this to translate into more dollars. This is an important point as it reinforces the hier

> most customers don't care enough about the service or the cause for this to translate into more dollars. This is an important point as it reinforces the hierarchical structure. In an economy composed of these hierarchies, a customer is often themselves buying in service of another hierarchy and will not themselves be the end user. This reduces the demand for mission-focused work in the economy, instead reinforcing the predominance of profit-focused hierarchies.