this is to win contacts. they only sell this support contact option because Microsoft/sap/etc do. clients are probably getting a better deal with suse despite

this is to win contacts. they only sell this support contact option because Microsoft/sap/etc do. clients are probably getting a better deal with suse despite what your mention (which is doubly true for closed source, but happen behind closed doors) the answer isn't yes or no. it's meh. it will just apply patches until a paying customer requires custom code via a very painful support escalation that likely will take a year