New York is considered much friendlier towards renters than most other places. It's generally agreed(?) arbitration favors the repeat customer (the business) be

New York is considered much friendlier towards renters than most other places. It's generally agreed(?) arbitration favors the repeat customer (the business) because why would you bite the hand that feeds you? So, I'd say arbitration is not as good as it sounds from a first glance. Does anyone have any insight to cast on this whole arbitration system?