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The article says that small claim court has $100 filing fees - considering that every case is heard for 10 minutes, it sounds like small claim court should be a

• throwawaycities 2y ago
  At the scale of these tech companies and the number of customer service issues the courts would be overrun and this hurts the other cases. Courts can’t scale, even at $100 per small claims case filing fee they are losing money, Courts aren’t meant to be profitable businesses nor even self sustaining, they provide a public function and service paid for by tax dollars.
  • robertlagrant 2y ago
    I doubt many people would pay $100 to have their customer service question heard. No one's doing that for "how do I reset my password?"
• wintermutestwin 2y ago
  10 minutes is nowhere near the correct timeframe and $100 is nowhere near enough to cover the court’s costs.
  • xhkkffbf 2y ago
    Even if it's 20 minutes -- which it often isn't -- that's $300/hour. If that's not enough to cover costs, well, maybe the costs are out of line.