> I don't think it's really true that they've outsourced the costs. Sure they have because only 1 in N (for some very large N) of facebook users who have been

> I don't think it's really true that they've outsourced the costs. Sure they have because only 1 in N (for some very large N) of facebook users who have been wronged by facebook are going to have the time and knowledge to navigate the small claim process. So while that lawyer is more expensive than a customer support agent, if they only have to respond to one millionth (or so) of the complaints, huge win for facebook, at the cost of the taxpayers.