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What you described is exactly what happened to my old Google DNS account. I had a credit card issue so they locked me out of my account, but when the issue was
by JohnMakin 2y ago
What you described is exactly what happened to my old Google DNS account. I had a credit card issue so they locked me out of my account, but when the issue was resolved on my end, kept charging my card. They told me the exact same thing, log into your account and contact customer service. Luckily, I did not use the domain anymore, or I would have had absolutely no way to maintain it. I ended up cancelling the card and getting a bunch of vaguely threatening emails about it.
They aren't this incompetent, I am convinced it is malicious.
- okanat 2y agoIt is always a mix of incompetence and malice for corporates. Malice is the part of infinite profit system. The economic system pushes malicious people up who are under the pressure of more malicious ones to increase profits. Most of the time their core competency isn't delivering the best results to a customer but to the management. Competent people are expensive to keep and maintain. Creating competent systems to handle support cases is even more so. They are usually easy targets to enable profits by cutting "costs". Therefore incompetent but cheap workforce, who is forced to work under high pressure and incompetently designed structures, is hired.
- ModernMech 2y agoRight, it has to be malicious. Both Microsoft and Apple have great support IME; I can get a person on the phone or go to a store if I have a problem with any of my MS or Apple products. I don't have experience, but others here have said Amazon has great support. So what's up with Google?