Unluckily I had to deal with trained robots well before any automation arrived to customer service. Those poor underpaid script reading fellow had to brush off

Unluckily I had to deal with trained robots well before any automation arrived to customer service. Those poor underpaid script reading fellow had to brush off those nasty complaining jerks wanting proper service for their money shielded the organization's money collection parts with lots of frustration but efficiency too. I have a feeling that the cost saving on LLM is not that big here.