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Same. AWS support will literally log into your ubuntu server (not even an official AWS AMI) and debug your problem for you if you ask for it, that's how dedicat
by Salgat 2y ago
Same. AWS support will literally log into your ubuntu server (not even an official AWS AMI) and debug your problem for you if you ask for it, that's how dedicated their support is. No idea how google cloud platform support operates, but I have my doubts they're as reliable.
- JohnMakin 2y agoI've seen cases where an AWS support bill was basically serving as a part time engineer for a small team. They really are very, very good, especially enterprise support plans. This alone and what I've experienced from Google support means I would never take my business into google's cloud. No shot. AWS seems to understand pretty well their customers and their needs and it is a competitive advantage.
- wojciii 2y agoThis is highly unexpected. I use other Amazon services and their support is crap. Why is aws different? Is it earning them so much money they find the support to be worth doing?
- Atotalnoob 2y agoYes. Large companies with large AWS spends will have dedicated AWS support folks who are essentially “professional services” AWS support
- 100pctremote 2y agoYes. AWS enterprise support costs a minimum of USD 15k/month. You receive a dedicated TAM and account SA for more strategic projects or problems, as well as faster live-help response through the ticket system.
- insane_dreamer 2y agothe difference is that AWS support is pricey