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This is why I don't use Google services anymore, they've all but removed their customer support. You can't get them on the phone for anything. If your problem i
by ModernMech 2y ago
This is why I don't use Google services anymore, they've all but removed their customer support. You can't get them on the phone for anything. If your problem is that you're locked out of your paid YouTube prime account, their advice is to contact customer service by logging into your account (I can't, that's the problem). If you want to cancel the subscription, the best advice the internet has is to close your bank/credit card account. I've had a monthly YT premium charge that's been blocked for a year because I made the mistake of attaching it to my bank and can't log in to cancel it.
This is the level of service offered by one of the richest companies in the history of the world.
- Salgat 2y agoSame. AWS support will literally log into your ubuntu server (not even an official AWS AMI) and debug your problem for you if you ask for it, that's how dedicated their support is. No idea how google cloud platform support operates, but I have my doubts they're as reliable.
- JohnMakin 2y agoI've seen cases where an AWS support bill was basically serving as a part time engineer for a small team. They really are very, very good, especially enterprise support plans. This alone and what I've experienced from Google support means I would never take my business into google's cloud. No shot. AWS seems to understand pretty well their customers and their needs and it is a competitive advantage.
- wojciii 2y agoThis is highly unexpected. I use other Amazon services and their support is crap. Why is aws different? Is it earning them so much money they find the support to be worth doing?
- Atotalnoob 2y agoYes. Large companies with large AWS spends will have dedicated AWS support folks who are essentially “professional services” AWS support
- 100pctremote 2y agoYes. AWS enterprise support costs a minimum of USD 15k/month. You receive a dedicated TAM and account SA for more strategic projects or problems, as well as faster live-help response through the ticket system.
- insane_dreamer 2y agothe difference is that AWS support is pricey
- JohnMakin 2y agoWhat you described is exactly what happened to my old Google DNS account. I had a credit card issue so they locked me out of my account, but when the issue was resolved on my end, kept charging my card. They told me the exact same thing, log into your account and contact customer service. Luckily, I did not use the domain anymore, or I would have had absolutely no way to maintain it. I ended up cancelling the card and getting a bunch of vaguely threatening emails about it. They aren't this incompetent, I am convinced it is malicious.
- okanat 2y agoIt is always a mix of incompetence and malice for corporates. Malice is the part of infinite profit system. The economic system pushes malicious people up who are under the pressure of more malicious ones to increase profits. Most of the time their core competency isn't delivering the best results to a customer but to the management. Competent people are expensive to keep and maintain. Creating competent systems to handle support cases is even more so. They are usually easy targets to enable profits by cutting "costs". Therefore incompetent but cheap workforce, who is forced to work under high pressure and incompetently designed structures, is hired.
- ModernMech 2y agoRight, it has to be malicious. Both Microsoft and Apple have great support IME; I can get a person on the phone or go to a store if I have a problem with any of my MS or Apple products. I don't have experience, but others here have said Amazon has great support. So what's up with Google?