I think this is true. Unfortunately, the trade-off is that it compromises scaling. Are we happier with the universe where the way it works is that you get cust

I think this is true. Unfortunately, the trade-off is that it compromises scaling. Are we happier with the universe where the way it works is that you get customer service but after a million users the next person to try and log on to Meta sees "sorry, we are at capacity for the amount of customer service we can provide, no account for you?" It will lead to a bifurcated internet where you can't use the services your neighbor is using just because they are at capacity.