> You could also have the next step be arbitration if I disagree with the determination. Great. Now imagine that it was actually and factually a nuisance suppo

> You could also have the next step be arbitration if I disagree with the determination. Great. Now imagine that it was actually and factually a nuisance support request. It was user error and not a technical issue. (Because some percentage of fwits have access to cash.) Do you as the company keep the money, or do you give it back? Knowing that the fwit with 10k easy money will likely sue you. If you give it back you haven't really filtered much with it. If you keep it you can very easily risk more in reputational damage [1] and defence costs. What I'm saying here is that what you are proposing is more of a liability than what it would be worth for the company. 1: Just imagine the headline: "Hear the story of this 87 year old cancer stricken grandma! Facebook banned her, took her last $10k and now they won't even respond to her messages."