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And what would you do when they automate the "senior-level support person agreeing" part with a script which just rejects all (or almost all) queries incoming a
by krisoft 2y ago
And what would you do when they automate the "senior-level support person agreeing" part with a script which just rejects all (or almost all) queries incoming and the corporation pockets the money?
Much simpler to do, and doesn't cost them anything. In fact you just gave them 10k reasons to do that.
- ceejayoz 2y agoPeople would rapidly stop using it. This is obviously not a tactic I'd employ trying to resolve an issue with some shady overseas cryptocurrency exchange. It's a "I promise I'm not some fuckwit wasting your time" deposit. (You could also have the next step be arbitration if I disagree with the determination.)
- krisoft 2y ago> You could also have the next step be arbitration if I disagree with the determination. Great. Now imagine that it was actually and factually a nuisance support request. It was user error and not a technical issue. (Because some percentage of fwits have access to cash.) Do you as the company keep the money, or do you give it back? Knowing that the fwit with 10k easy money will likely sue you. If you give it back you haven't really filtered much with it. If you keep it you can very easily risk more in reputational damage [1] and defence costs. What I'm saying here is that what you are proposing is more of a liability than what it would be worth for the company. 1: Just imagine the headline: "Hear the story of this 87 year old cancer stricken grandma! Facebook banned her, took her last $10k and now they won't even respond to her messages."