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I had amazing sid card story with one provider, where they simply failed to send it upon registration. For a month and a half I wrote to their alive and embodi

I had amazing sid card story with one provider, where they simply failed to send it upon registration. For a month and a half I wrote to their alive and embodied customer service agent once every 5 days explaining the situation. Each and every time they promised to resend it to me anew to the same or even to a different address. The place I live in never loses a single letter in a post system and delivers most of them withing three days. After a month and a half and a threat to get customer authority on their corporate ass, the mail started arriving. All of it. Like 5 different sim cards. I still wonder where exactly they been all this time.

jiggawatts 2y ago
They stopped paying their outsourced SIM Card burning and shipping vendor. This isn’t a state in their support database, which dutifully queued up requests as-if everything is fine. Eventually they paid their vendor and the requests got popped off the queue.
- james_marks 2y ago
  Or they were out of stock of a component, but same idea.
  - blkhawk 2y ago
    for sim cards? thats like running out of dirt.
    - james_marks 2y ago
      Sure, but any supply that is consumed can be exhausted locally, including dirt. Maybe the restock was in the .0006% of containers that fall off ships yearly! Who knows. I’m not even arguing that this is what happened here; just that a lifetime in ops and logistics has taught me there is a steady, non-zero failure rate.
- Arrath 2y ago
  Based on my experience with corporate accounting, this is all too likely.
- Muromec 2y ago
  That sounds pretty believable. I would imagine somebody in customer support would have noticed it sooner than a month and a half if all of the customers weren’t getting sim cards.
golergka 2y ago
At least the customer service agents have actually done their jobs, which is more than I can say over an average interaction with them in an average company.

jiggawatts 2y ago

They stopped paying their outsourced SIM Card burning and shipping vendor. This isn’t a state in their support database, which dutifully queued up requests as-if everything is fine. Eventually they paid their vendor and the requests got popped off the queue.

james_marks 2y ago
Or they were out of stock of a component, but same idea.
- blkhawk 2y ago
  for sim cards? thats like running out of dirt.
  - james_marks 2y ago
    Sure, but any supply that is consumed can be exhausted locally, including dirt. Maybe the restock was in the .0006% of containers that fall off ships yearly! Who knows. I’m not even arguing that this is what happened here; just that a lifetime in ops and logistics has taught me there is a steady, non-zero failure rate.
Arrath 2y ago
Based on my experience with corporate accounting, this is all too likely.
Muromec 2y ago
That sounds pretty believable. I would imagine somebody in customer support would have noticed it sooner than a month and a half if all of the customers weren’t getting sim cards.

golergka 2y ago

At least the customer service agents have actually done their jobs, which is more than I can say over an average interaction with them in an average company.