The article has a good setup for it's premise. a new, cutting-edge use case for enterprise AI: trying to prevent call center workers from “losing it” by showin

The article has a good setup for it's premise. a new, cutting-edge use case for enterprise AI: trying to prevent call center workers from “losing it” by showing them video montages of their family set to their favorite pop music after they have been barraged with angry callers First Horizon Bank was able to replace many of its call center workers with an IVR (interactive voice response) system, to allows its call volume to balloon without hiring more of them. The problem is, everybody absolutely hates IVR. It’s one of the most reviled forms of automation in existence, and this is why so many customers are livid by the time they reach the beleaguered call center workers who remain on hand.