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I was being charged monthly for 2 years and the subscription didn't actually appear in their UI but somehow I was still being charged. Some sort of update/bug f
by andy_ppp 2y ago
I was being charged monthly for 2 years and the subscription didn't actually appear in their UI but somehow I was still being charged. Some sort of update/bug fix must have happened and I could finally cancel. The process was obviously horrendous in that I think I had to talk to someone on Text Chat but at least both of us could see the subscription to be able to cancel it.
I don't think companies should be allowed to charge for subscriptions that people aren't using personally.
- HenryBemis 2y agoIf I remember well, when I was living in the UK I could block/stop a recurring payment. I am now using Revolut, and it does give you the option to block all future payments to a specific account/charge. So, if they don't listen, you can always send them a nice FU message for their "bug" which costs you real money, and block the payment. And when they start bitching about the missed payments refer to the (ignored) message and move on with your life.
- andy_ppp 2y agoI did try talking to Barclays and they were less than helpful...
- montag 2y agoThe more benign version happened to me. Over $1k for an Illustrator subscription that I forgot to cancel and didn't touch for 2 years. No email from them that might have reminded me. When I went to support, they offered me nothing. Say what you will about personal responsibility, but I won't pay for an Adobe product again. edit: Also want to mention that I used a couple different subscription trackers like Trim, and they didn't identify the Adobe charges. Weird.