6 ms·

I tried to block Adobe from automatically billing my account for a monthly fee, Adobe phone support said if I couldn't tell them the email that was billing my b

I tried to block Adobe from automatically billing my account for a monthly fee, Adobe phone support said if I couldn't tell them the email that was billing my bank account, they wouldn't cancel it. I then told the bank to block further billing. Then the billing name started changing on my statement: Adobe -> Adobe Inc. -> Adobe Creative C -> Adobe Stock, so the "new name(s)" didn't get blocked. The bank eventually refunded a portion because I had called the first time. Wonder if the bank would have a claim against Adobe in addition to the FTC?

slater 2y ago
I'd forward screenshots of those shenanigans to the DOJ folks on this case, sounds like they'd want to know about that too.
bowsamic 2y ago
That’s honestly insane
mixtureoftakes 2y ago
they really know what they're doing don't they I imagine the implementatioin of this as some executive saying "surely we can't get away with that" and then of course, them getting away with that
CoastalCoder 2y ago
If you're in the US, I wonder if you could get your state's AG to charge Adobe with wire fraud.
- rm_-rf_slash 2y ago
  Threatening to call my state AG and the AG of a company’s incorporating state for fraud has 100% always cut the bullshit and gotten me to rightful resolution when customer service gives me the runaround. I’ve never had to make the calls. It’s a bluff but the cost of legal compliance to answer AG calls always outweighs the cost of rightful resolution.
nycdatasci 2y ago
Can you confirm that all of these transactions were for the same amount, equal to your monthly payment when you were a subscriber? I get that they’re the bad guy, but I highly doubt they have intentionally developed systems to side-step blocks from payment processors. A compromised credit card is a much more likely explanation given your inability to provide the email address for the account and charges for multiple products.
- crazygringo 2y ago
  I too doubt it's to sidestep blocks, but it could very much be a case of normal fallbacks. E.g. if Adobe or a contractor uses one service to process payments, if that API fails they use another service, if that API fails they use another service. And it shows up as a slightly different name in each case, because it was a different person registering each service, and the names don't need to be consistent anyways. I set up categorization rules in my personal finance app Monarch and have discovered that exact names of charges vary quite a bit. Always the same two or three variations for a given company, but it might be six months of one, then six months of another, then back to the first...

slater 2y ago

I'd forward screenshots of those shenanigans to the DOJ folks on this case, sounds like they'd want to know about that too.

bowsamic 2y ago

That’s honestly insane

mixtureoftakes 2y ago

they really know what they're doing don't they I imagine the implementatioin of this as some executive saying "surely we can't get away with that" and then of course, them getting away with that

CoastalCoder 2y ago

If you're in the US, I wonder if you could get your state's AG to charge Adobe with wire fraud.

rm_-rf_slash 2y ago
Threatening to call my state AG and the AG of a company’s incorporating state for fraud has 100% always cut the bullshit and gotten me to rightful resolution when customer service gives me the runaround. I’ve never had to make the calls. It’s a bluff but the cost of legal compliance to answer AG calls always outweighs the cost of rightful resolution.

nycdatasci 2y ago

Can you confirm that all of these transactions were for the same amount, equal to your monthly payment when you were a subscriber? I get that they’re the bad guy, but I highly doubt they have intentionally developed systems to side-step blocks from payment processors. A compromised credit card is a much more likely explanation given your inability to provide the email address for the account and charges for multiple products.

crazygringo 2y ago
I too doubt it's to sidestep blocks, but it could very much be a case of normal fallbacks. E.g. if Adobe or a contractor uses one service to process payments, if that API fails they use another service, if that API fails they use another service. And it shows up as a slightly different name in each case, because it was a different person registering each service, and the names don't need to be consistent anyways. I set up categorization rules in my personal finance app Monarch and have discovered that exact names of charges vary quite a bit. Always the same two or three variations for a given company, but it might be six months of one, then six months of another, then back to the first...