3 ms·

Sirius is easy these days, it’s a 2 minute phone call. They’ll offer a discount rate, decline it, canceled and refunded. Gym memberships and newspaper subscrip

Sirius is easy these days, it’s a 2 minute phone call. They’ll offer a discount rate, decline it, canceled and refunded. Gym memberships and newspaper subscriptions is what needs to get targeted next. They are aggressive and lots of gyms will only cancel in-person, even if you move away.

bogwog 2y ago
> Sirius is easy these days, it’s a 2 minute phone call. That's still 2 minutes and one phone call too much.
- johnnyanmac 2y ago
  I don't know, 2 minutes is about the time to cancel an online subscription.
  - broodbucket 2y ago
    A lot of people, including myself, consider a phone call an extremely unwanted barrier. If you can sign up without speaking to a person then you should be able to cancel without speaking to a person, no matter what. Phone call anxiety is a real thing. No idea why I have it, but I do
  - bogwog 2y ago
    Not at all. You can go to a website and click a button in less than a minute, and you don't have to do it during business hours, sit on hold, or deal with a pushy sales rep trying to convince you not to cancel (well, unless they do what Adobe is getting sued for). There is no legitimate reason to limit the options for canceling a subscription or adding barriers to the process. It's always an anti-consumer move. If you don't want your customers to cancel, then don't give them a reason to.
Sohcahtoa82 2y ago
I successfully canceled a newspaper subscription in like 2005, but for a few months, they'd call. The first couple times, I said I wasn't interested and hung up. Then I just stopped answering, but they still called. Then I finally answered once and said "Stop calling me" and they tried to say "If you want to be removed from our call list, you'll need to call our customer service line" and I said "No, that's not how this works. I asked you to stop calling me, so stop calling me." and hung up. Surprisingly, they actually did stop calling. SiriusXM never called me, but I got mail from them every damn week. I had even tried telling them to stop sending me mail, but still got it until I just changed my address to some bullshit fake address that didn't exist.

bogwog 2y ago

> Sirius is easy these days, it’s a 2 minute phone call. That's still 2 minutes and one phone call too much.

johnnyanmac 2y ago
I don't know, 2 minutes is about the time to cancel an online subscription.
- broodbucket 2y ago
  A lot of people, including myself, consider a phone call an extremely unwanted barrier. If you can sign up without speaking to a person then you should be able to cancel without speaking to a person, no matter what. Phone call anxiety is a real thing. No idea why I have it, but I do
- bogwog 2y ago
  Not at all. You can go to a website and click a button in less than a minute, and you don't have to do it during business hours, sit on hold, or deal with a pushy sales rep trying to convince you not to cancel (well, unless they do what Adobe is getting sued for). There is no legitimate reason to limit the options for canceling a subscription or adding barriers to the process. It's always an anti-consumer move. If you don't want your customers to cancel, then don't give them a reason to.

Sohcahtoa82 2y ago

I successfully canceled a newspaper subscription in like 2005, but for a few months, they'd call. The first couple times, I said I wasn't interested and hung up. Then I just stopped answering, but they still called. Then I finally answered once and said "Stop calling me" and they tried to say "If you want to be removed from our call list, you'll need to call our customer service line" and I said "No, that's not how this works. I asked you to stop calling me, so stop calling me." and hung up. Surprisingly, they actually did stop calling. SiriusXM never called me, but I got mail from them every damn week. I had even tried telling them to stop sending me mail, but still got it until I just changed my address to some bullshit fake address that didn't exist.