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New York Times. Last year I wanted to cancel my Athletic subscription and not only do they use the positively colored buttons to cancel the cancellation flow ra

New York Times. Last year I wanted to cancel my Athletic subscription and not only do they use the positively colored buttons to cancel the cancellation flow rather than continue with cancelling, once you get to what seems like a final confirmation, it doesn't show anything to confirm it actually was cancelled. I ended up needing to wait until the next bill date to make sure I wasn't charged again. Their support was useless too.

gabinator 2y ago
Several years ago, the only way to cancel was over the phone. Hallmark of scumbag business. Planet Fitness requires in-person or a mailed note for cancellation (unless you “move” to California which legally requires companies to provide online cancellation if you can sign up online)
- jcotton42 2y ago
  Stories like this make me thankful for my locally-owned gym, which won't even renew your membership without explicit verbal permission over the phone or in person.
- lelandfe 2y ago
  My local gym ducked my calls, ignored my emails, and then after finally canceling, actually restarted my membership two months later. Gyms thrive on those bad with finances, people who don’t know what services they subscribe to.
- ehsankia 2y ago
  Ugh that pissed me off so much! Thankfully I used paypal to subscribe, and Paypal allows me to just not pay anymore for a subscription, so I just did that. Good to know that's not a thing anymore, i don't know how that was ever legal to allow someone to subscribe through one medium, and not allow them to unsubscribe through the same medium.
selimthegrim 2y ago
If you pay via Apple Pay, they can’t do that
- spike021 2y ago
  It was a standard subscription from their website -- I had been a subscriber there since The Athletic first started (before NYT bought them and long before they had an iOS app).
justusthane 2y ago
I saw a joke once that "New York Times customer support is not the New York Times of customer support."
cflewis 2y ago
Can confirm NYT is appalling, and they should really be ashamed of themselves.

gabinator 2y ago

Several years ago, the only way to cancel was over the phone. Hallmark of scumbag business. Planet Fitness requires in-person or a mailed note for cancellation (unless you “move” to California which legally requires companies to provide online cancellation if you can sign up online)

jcotton42 2y ago
Stories like this make me thankful for my locally-owned gym, which won't even renew your membership without explicit verbal permission over the phone or in person.
lelandfe 2y ago
My local gym ducked my calls, ignored my emails, and then after finally canceling, actually restarted my membership two months later. Gyms thrive on those bad with finances, people who don’t know what services they subscribe to.
ehsankia 2y ago
Ugh that pissed me off so much! Thankfully I used paypal to subscribe, and Paypal allows me to just not pay anymore for a subscription, so I just did that. Good to know that's not a thing anymore, i don't know how that was ever legal to allow someone to subscribe through one medium, and not allow them to unsubscribe through the same medium.

selimthegrim 2y ago

If you pay via Apple Pay, they can’t do that

spike021 2y ago
It was a standard subscription from their website -- I had been a subscriber there since The Athletic first started (before NYT bought them and long before they had an iOS app).

justusthane 2y ago

I saw a joke once that "New York Times customer support is not the New York Times of customer support."

cflewis 2y ago

Can confirm NYT is appalling, and they should really be ashamed of themselves.