As one continues to read the article, they'll see that the author "asked to be escalated to a manager who could actually make a decision". This option is more d

As one continues to read the article, they'll see that the author "asked to be escalated to a manager who could actually make a decision". This option is more direct and you don't have to accost the call center worker. Some advice to a co-founder, if you make customers waste their time going in circles with the help desk just to get their concerns reviewed, they'll take their business elsewhere.