If you're in the US, this method isn't directly available to you (though small claims court is and can work), but most (all?) states have a procedure to complai

If you're in the US, this method isn't directly available to you (though small claims court is and can work), but most (all?) states have a procedure to complain to the attorney general's office. I've found that companies are willing to play ball when they get a letter on the AG's letterhead.