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The best thing about touchscreens and apps is that I don't have to worry about the frontline human and the kitchen human misunderstanding my custom request. Now
by jagged-chisel 2y ago
The best thing about touchscreens and apps is that I don't have to worry about the frontline human and the kitchen human misunderstanding my custom request. Now it's down to just the kitchen human, and they tend to make fewer mistakes it seems.
As far as the human at the counter setting the tone and mood: I have had very few fast food interactions where this human made it a positive experience. "Meh" at best, and often not-good to bad.
- mrtksn 2y agoYou're probably right, but at least removes the feeling of animal feeder.
- tracker1 2y agoAssuming you can make your request via the self-serve menu.
- WorldMaker 2y agoAnd that the underpaid staff in the kitchen that now is at a cheaper hourly rate because they don't "need" front-line social skills is literate enough to read your custom order and/or cares enough to follow its instructions to the letter. They certainly aren't paid to care about customer service requests by that point.