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I would prefer jobs like burger flipping getting automated instead, because when the ordering lacks human touch it feels like getting served at the animal feede
by mrtksn 2y ago
I would prefer jobs like burger flipping getting automated instead, because when the ordering lacks human touch it feels like getting served at the animal feeder. Although I use the kiosk often, I'm not happy about it.
Automating the jobs that humans are good at and pushing people to do repetitive soul wrenching jobs that machines should de better is the wrong path IMHO.
The human at the counter sets the tone and the mood, which is part of the eating. That's true even at fast food mega chains even when the order taking employees follow a script and do it time after time.
- HelloMcFly 2y ago> when the ordering lacks human touch it feels like getting served at the animal feeder. While not too dissimilar, I like to think of it as ordering something from the replicator like in Star Trek.
- mrtksn 2y agohaha that's a better mental image
- ethbr1 2y agoDoes anyone think to ask the replicator how it feels about repeatedly materializing thé, earl gris, chaud? They do not. :(
- Night_Thastus 2y ago"Make it yourself!" https://www.youtube.com/watch?v=x9G2i8XWEOI https://www.youtube.com/watch?v=x9G2i8XWEOI
- jagged-chisel 2y agoThe best thing about touchscreens and apps is that I don't have to worry about the frontline human and the kitchen human misunderstanding my custom request. Now it's down to just the kitchen human, and they tend to make fewer mistakes it seems. As far as the human at the counter setting the tone and mood: I have had very few fast food interactions where this human made it a positive experience. "Meh" at best, and often not-good to bad.
- mrtksn 2y agoYou're probably right, but at least removes the feeling of animal feeder.
- tracker1 2y agoAssuming you can make your request via the self-serve menu.
- WorldMaker 2y agoAnd that the underpaid staff in the kitchen that now is at a cheaper hourly rate because they don't "need" front-line social skills is literate enough to read your custom order and/or cares enough to follow its instructions to the letter. They certainly aren't paid to care about customer service requests by that point.