In the U.S. you can usually file a complaint with the state's Attorney General's office. Sometimes there is a regulatory authority like for utilities or the Con

In the U.S. you can usually file a complaint with the state's Attorney General's office. Sometimes there is a regulatory authority like for utilities or the Consumer Protection Bureau. Usually a complaint gets forwarded to the company which requires some sort of authoritative response (which wastes time and money) so you can have reasonable success there. Same issue as the article explains, it still takes a lot of time on the consumer side (who wants to be without an oven 2 months while they file paperwork and wait)