That’s the same situation with the appliance but not with the law, because you have to use a lawyer. Under New Zealand and Australian consumer law (the laws ar

That’s the same situation with the appliance but not with the law, because you have to use a lawyer. Under New Zealand and Australian consumer law (the laws are different but similar) we have access to a low-cost tribunal. In fact in New Zealand you’re not allowed to be represented by a lawyer - on either side. It’s a single hearing with immediate resolution. Appeals and re-hearings are very limited and pretty rare. I’ve used it twice. Both times the vendor magically found the warranty to be valid and fixed the issue before the tribunal date arrived. You don’t get a refund on the filing fee, but on most home appliances it’d be NZ$45, or about €25.