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This is the way. You just need to be patient. Threatening to file a case with the consumer court (India) often gets a better response from big businesses. Thoug
by thisislife2 2y ago
This is the way. You just need to be patient. Threatening to file a case with the consumer court (India) often gets a better response from big businesses. Though, I am surprised why you are allowed to sue the retailer here (unless they were selling the product under their own brand name)?
- spacebanana7 2y agoMany countries place the regulatory burden on the importer/retailer of products to make enforcement easier. It can be difficult to directly sue a foreign manufacturer but importers and retailers tend to have domestic legal entities that can be compelled to attend court appearances etc.
- davidgerard 2y agoBecause your contract was with the retailer. UK consumer law works the same way.
- RobotToaster 2y agoWorks the same in the UK. It makes sense that the retailer is responsible for ensuring goods they sell are fit for purpose, especially when many of these laws predate online shopping. Also it would be difficult to sue a manufacturer who isn't in your country.
- Arnt 2y agoThere are three companies involved (maybe more): The retailer, with which you have a contract, the importer and/or distributor, with which you don't, and the manufacturer, which is in another jurisdiction. Given that the manufacturer is usually somewhere abroad, which company will the legislature pick? There are two options, so I'd be shocked if the lawyers agreed on which option is better to write into the law. https://toroid.org/exide-warranty-nightmare https://toroid.org/exide-warranty-nightmare is an Indian story you might like BTW.