3 ms·
Sorry to burst your bubble, but costmetic issues in the enterprise are exactly that: cosmetic. You may think people care about them, but believe me, they don't.
by edw519 14y ago
Sorry to burst your bubble, but costmetic issues in the enterprise are exactly that: cosmetic. You may think people care about them, but believe me, they don't.
Enterprise people need solutions to their problems and answers to their questions, no matter how pretty.
Just one (out of thousands) of everyday examples:
I already know from existing reporting that 984 orders (18% of our backlog) are already past due. For those
984 orders:
- How many are for one item and how many are for multiples?
- Do we own what we owe those customers?
- If we do own it, is it in the proper warehouse?
- If it is in the proper warehouse, can we find it?
- If we can find it, is it undamaged and certified?
- If it's shippable, do we have enough labor to ship it?
- If it isn't certified, how soon can QA certify it?
- If it isn't in the right warehouse, can we move it?
- If we don't own any, where can we get some?
- Which vendors have it on the shelf?
- Which vendors do we have blanket purchase orders with?
- Which vendors do we have contracts with?
- Which orders can be split to satisfy a partial?
- Which orders are for customers already on credit hold?
- Which customers are threatening not to renew with us?
and (ironically) the most asked question of all:
- Which orders must be shipped to hit our quarterly numbers?
Carve the answers to those questions into a pile of shit, and enterprise customers will dump the contents of their wallets into your bank account.
Give them something pretty that doesn't answer those questions and you're just wasting your time.