Incompetence isn’t a root cause though. You have to go deeper… why were the people involved in the project incompetent? If you find a project was held back by

Incompetence isn’t a root cause though. You have to go deeper… why were the people involved in the project incompetent? If you find a project was held back by infighting, siloed groups, major shifts in direction or key people leaving, kindness will help with all of these things. The reality is, people working as individuals, no matter how competent those individuals are, can only accomplish things within the scope of a single person. There are some things like that, but there are many things that are not. To accomplish any of those things, people need to work together, in a complementary way, toward a common goal. That just won’t happen if they don’t get along. Social competence can become just as important as technical competence. Kindness is part of that.