As a Sonos owner who owns thousands of dollars worth of their stuff, I strongly discourage anyone else from buying their stuff anymore. They released a major n

As a Sonos owner who owns thousands of dollars worth of their stuff, I strongly discourage anyone else from buying their stuff anymore. They released a major new app version this year that's really unstable. And even when it works, it has terrible usability. The feedback has been overwhelmingly negative but the company doesn't care. They turned off all the async customer service options (like email) and the phone wait time was 5 hours last time I tried to call for help. Their CEO's email is posted on their website but messages there just get ignored too. Now with this clause removed, and their patent war with Google lost, maybe they're dying and desperate for new revenue sources? Who knows. The company has really gone downhill and doesn't deserve your money. I've never had such poor experiences with a luxury company. Usually products this expensive come from companies that generally give a fuck about their customers. Not so with Sonos. Stay far far away.