This article lacks context. For the past year or so, the term 'customer harassment' has become a trend in Japan. It's basically customers abusing the overly po

This article lacks context. For the past year or so, the term 'customer harassment' has become a trend in Japan. It's basically customers abusing the overly polite service staff over very minor issues. This AI is introduced to combat this, as there is now a severe staff shortage in Japan due to the reducing population and companies are having trouble enticing younger people into these kinds of jobs. Here's a good article explaining it. https://www3.nhk.or.jp/nhkworld/en/news/backstories/3105/ https://www3.nhk.or.jp/nhkworld/en/news/backstories/3105/ > Tokyo saying no to 'customer harassment' > Types of 'customer harassment' > - Targeting individuals as a form of stress relief. > - A distorted sense of justice, in which people express their feelings for a long time as advice. > - Attack type, in which people demand things such as having a person kneel down on the ground. > - Illusion type, in which people think they are passing the responsibility on to others. > - Strong obsession, in which mentally unstable people are obsessed with listening to their own opinions.