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Airlines have figured out that people suck at multitasking.
by rpmisms 2y ago
Airlines have figured out that people suck at multitasking.
- jrockway 2y agoAirlines are almost "lucky" in the sense that when they mess up training and processes, people die. As a result, they are somewhat motivated to fix it. In other industries, we say "that didn't work, VCs, can I have another $2M" and are just told "yup, of course!" As a result, we learn slow. Personally, I stole checklists from aviation and love it. I remember one week I was on vacation and we needed to do a complicated migration. I prepared a checklist for the migration, and someone other than me did it. There was no downtime. We used the same checklists for future migrations, and again, nothing forgotten, nothing missed. It may be obvious to say "landing checklist: gear down" but it's effective.
- rpmisms 2y agoChecklists are amazing. Humans are really clever, but we're too good at context, and will completely miss steps, especially if the outcome of the previous step is unexpected.
- iancmceachern 2y agoPlus one for checklists. Checklists are secret sauce
- nnurmanov 2y agoWe call them procedures, if you don’t have written step by step procedures with rollback steps, you are not supposed to do any production stuff
- throwaway7ahgb 2y agoWe call them runbooks. In SRE good practices, they are required for all actionable alerts.
- ornornor 2y agoWhat do you use to create, update, and recall your checklists?
- jrockway 2y agoI used ... Google Docs.
- Sakos 2y agoOther checklists? It's checklists all the way down
- throwaway7ahgb 2y agoFirst task, create checklist.
- ramenbytes 2y agoCheck.