I agree with you that AI probably won't have better than human customer reps access to systems and solutions. Then again, most customer service reps are so lim

I agree with you that AI probably won't have better than human customer reps access to systems and solutions. Then again, most customer service reps are so limited that I can easily see an AI having an equal amount of power and discretion on the things customer service reps already do. Really this would just be a push people to the next tier of support type thing in my mind.