I had a package that I ordered on Amazon recently get lost in the mail. The order page on the website stated that I can ask for a refund now There was no obviou

I had a package that I ordered on Amazon recently get lost in the mail. The order page on the website stated that I can ask for a refund now There was no obvious button to click to actually do so. When I tried to reach out to customer support, I found that Amazon had completely replaced their chat support with an AI. Every single time I tried to explain to the AI that my package was late and I needed a refund, replied that if the package doesn't arrive by [date that was the previous day] Then I can come back and ask for a refund. I kept trying to explain to the bot that the date it provided me has passed but it wouldn't listen and just kept throwing me through a loop. In the end I had a request that Amazon call me and the representative solved the problem in less than five minutes.